The popular BBQ joint has been using Uber Eats for around a month before the incident occurred.
Manager of the restaurant, Cindy Wheatley says she became aware of the incident on Thursday evening after one of her employees noticed that a five dollar bill went missing, close to the same time that an Uber Eats delivery driver was picking up an order.
Wheatley says she contacted Uber as soon as she found out on Thursday evening and was told that she would get a prompt response.
She was still waiting as of Friday night.
“Customer support and customer service with them is really, really difficult to deal with,” she said. “To get any kind of contact with anybody, to speak with anyone who has authority or accountability is difficult.”
This isn’t the first time she has had issues with the delivery service.
Wheatley says her employees know who the delivery driver is, but she would rather not contact police; she wants Uber Eats to hold their employees to a higher standard.
Uber Eats told Wheatley that the driver had passed all the criteria for their company, and Wheatley says the driver was still delivering Friday evening.
Wheatley adds that she doesn’t believe that there is an Uber Eats representative in the Atlantic region, which would give her concerns if the ride sharing service were to come to Halifax.
“If this is the level of customer service that they provide, if there is issues with a driver and this is what happens when someone has a complaint, maybe more serious than my case, how are they going to address it?” Wheatley said. “They just don’t seem to be doing too much or taking it too seriously.”
Uber has sent messages to the BBQ joint on Twitter, but Wheatley says she wants to hear solid answers directly from the company.